Frequently Asked Questions
Here are some frequently asked questions about being a part of our Medical Practice.
- Annual comprehensive office visit.
- Sick visits as needed.
- 24/7 access to your personal physician by phone, secure text or video chat.
- Unrushed and extended office visits.
- Same day or next day appointment availability is typical.
- Personal coordination of care with hospitals, other specialists, and consultants.
HMO’s have strict rules about seeing certain network Primary Care Doctors, and getting referrals from them. Because of this, we are not a good fit for HMO members. Our care model works well for people who have PPO and HSA plans.
All of our physicians are staffed at Endeavor Health and Advocate Lutheran General Hospital
No – Pioneer Concierge Medicine is a separate entity. Your insurance provider will not receive any bills from Pioneer Concierge Medicine.
No – There are no additional fees or payments other than the annual membership.
Yes, your HSA can be used for concierge medical services, but its advised to talk to you tax expert.
During regular business hours, we are available via the office phone. After hours, we can be reached through our cell phones, video chat, or secure text.
- If you are having a life threatening emergency, call “911”. Then, call us when you can so we can coordinate your care with the Emergency Room staff.
- If you have a non-emergent concern, please call or text your personal physician for advice and recommendations.
- If you are already seeing a specialist, we are happy to communicate with them as needed.
- Should you need help obtaining a consultation, we are happy to coordinate with other providers in the community.
Yes – We will work closely with you to select in-network doctors/hospitals for any needed services.
Your Pioneer Concierge physician will communicate and coordinate closely with the hospitalist team providing your inpatient care.